Returns & Refunds

You may request a return within 30 calendar days after delivery.

Return eligibility

Items must be unworn, unwashed, unused and returned with original tags and packaging. For hygiene reasons, intimate goods and used personal items are not returnable unless defective. Final-sale status, if any, must be shown on the product page before purchase.

How to request a return

1. Email contact@cttmi.com with your order number, item and reason.
2. Wait for written authorization and the correct return instructions.
3. Send the item only to the authorized address. The registered business address is not the default return address.

Return shipping

For change-of-mind returns, the customer pays return shipping. If we sent the wrong item or the item arrived defective, we pay the reasonable return cost or provide another documented resolution. No restocking fee is charged.

Refund timing

After the returned item is received and approved, the refund is issued to the original payment method within 5 business days. Your bank or payment provider may need additional time to post it.

Do not send a return without authorization. Contact: contact@cttmi.com · +86 138 8640 0658